Many of my friends accuse me of being a food snob. It’s true, I am. But, even greater than my appreciation for amazing food is that of truly outstanding and authentic customer service.  It doesn’t matter if I’m getting an oil change or a seven course meal, I remember much more about how I am treated than the actual goods or services I’m...

Have you ever played the game JENGA? It’s a fun-yet-terrifying game, the one with the small rectangular blocks of wood that are stacked in perpendicular rows to create a large tower while your job is to take turns at removing blocks from the lower tower in order to stack them on top to create an even taller tower. Of course, the fun (stress) of the game comes...